New Twilio Accounts Experiencing Email Product Provisioning Delays
Twilio Email product provisioning has delays for newly created Twilio accounts. Some new accounts cannot use Twilio Email immediately. Twilio is investigating the issue.
State
Investigating
Started
Ongoing for
30 min
Worst impact
Degraded
Timeline
1 updateInvestigating
30 min 100%
Updates
Times in UTCAs posted by Twilio
We are investigating an issue where users may experience provisioning delays into their email product after account creations, and some newly created Twilio accounts may not be able to use Twilio Email immediately. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
138
Days with an incident
51
Median duration
6 h 40 min
This incident
93% shorter than the median
Other Twilio incidents
All incidentsTwilio·SMS Delivery Delays from Twilio to Altan Redes Mexico
Twilio SMS delivery to Altan Redes network subscribers in Mexico had delays. The SMS and carrier network components in Latin America were affected. Twilio resolved the incident. The disruption lasted about 11 hours and 23 minutes.
Twilio·SMS Delivery Delays from Twilio to Orange Mali
SMS delivery delays affected Twilio customers who send messages to Orange network subscribers in Mali. Twilio reported the incident as resolved and said SMS delivery operates normally again. The incident lasted about 4 hours and 23 minutes.
Twilio·SMS Delivery Delays from Twilio to MTN Nigeria
Twilio SMS delivery delays affected MTN network subscribers in Nigeria and the SMS Middle East & Africa components. Twilio reports that the incident is resolved. The outage lasted about 17 hours.
Twilio·SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telenor Pakistan
SMS delivery delays affected a subset of Twilio phone numbers that send to Telenor network subscribers in Pakistan. The SMS APAC and carrier network SMS APAC components were degraded. Twilio reports that the incident is resolved, and the outage lasted 9 hours and 5 minutes.
Twilio·SMS Delivery Delays from Twilio to Brisanet Brazil
Twilio reports SMS delivery delays to Brisanet network subscribers in Brazil. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio has identified the cause and is working to resolve the issue.
Follow Twilio
Your coding agent knows when Twilio is down, and tells you when a failure is theirs, not yours. You can also get Twilio incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "twilio" and tell me if Twilio has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.live/feed.xml?providers=twilio/feed subscribe https://outages.live/feed.xml?providers=twilioFAQ
Go from tracking outages to fixing production issues with Polylane.
Try Polylane