Some Customers May Have Incorrect Balances Reflected on Their Account
Twilio customers may see incorrect balances on their accounts. This affects Billing and TWILIO PLATFORM - Billing. Twilio reports that the incident is under investigation, and the engineering team is working to deploy a fix.
State
Investigating
Started
1 h ago
2026-11-02 16:37 UTC
Ongoing for
1 h 20 min
Worst impact
Degraded
Timeline
4 updatesInvestigating
1 h 20 min 100%
Updates
Times in UTCAs posted by Twilio
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
57
Days with an incident
38
Median duration
7 h 14 min
This incident
81% shorter than the median
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