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Possible 503 Errors for Messaging Traffic in the Australia Region

Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

The latest update from Twilio.

State

Resolved

Started

4 d ago

2026-10-28 14:18 UTC

Lasted

7 h 14 min

until 2026-10-28 21:32 UTC

Worst impact

Degraded

Timeline

6 updates
14:1816:0717:5519:4421:32
DegradedUpdate postedTimes in UTC

Investigating

1 h 3 min 14%

Identified

5 h 42 min 79%

Monitoring

29 min 7%

Updates

Times in UTC

As posted by Twilio

Resolved2026-10-28 21:32 UTC

Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

Monitoring2026-10-28 21:03 UTC

Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Identified2026-10-28 18:18 UTC

Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Identified2026-10-28 16:20 UTC

Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Identified2026-10-28 15:21 UTC

Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating2026-10-28 14:18 UTC

Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Affected components

2
Programmable Messaging APIPROGRAMMABLE MESSAGING - Programmable Messaging API

Twilio in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

52

Days with an incident

38

Median duration

9 h 35 min

This incident

25% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 9 h 35 min
90 days agoToday

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

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Paste this into any coding agent. It adds the server with its own MCP setup.

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