SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico
SMS delivery receipts are delayed from some Twilio Short Codes to Liberty network subscribers in Puerto Rico. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio identified the cause and is working to resolve the issue.
State
Identified
Started
1 h ago
2026-11-02 21:21 UTC
Ongoing for
1 h 30 min
Worst impact
Degraded
Timeline
2 updatesInvestigating
1 h 67%
Identified
30 min 33%
Updates
Times in UTCAs posted by Twilio
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
59
Days with an incident
38
Median duration
6 h 53 min
This incident
78% shorter than the median
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