Flex Agent Copilot Note Generation Issues
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3
The latest update from Twilio.
State
Resolved
Started
4 d ago
2026-10-29 03:50 UTC
Lasted
1 h 30 min
until 2026-10-29 05:20 UTC
Worst impact
Degraded
Timeline
2 updatesInvestigating
1 h 30 min 100%
Updates
Times in UTCAs posted by Twilio
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
52
Days with an incident
38
Median duration
9 h 35 min
This incident
84% shorter than the median
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