Live

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to United States

0

Twilio Voice and carrier network voice in North America had post dial delay on calls from some Twilio phone numbers to United States subscribers. Twilio identified the cause and resolved the incident. The outage lasted 30 minutes.

State

Resolved

Started

Lasted

30 min

Worst impact

Degraded

Timeline

3 updates
22:5823:0623:1323:2123:28
DegradedUpdate postedTimes in UTC

Investigating

23 min 76%

Identified

7 min 24%

Updates

Times in UTC

As posted by Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

Identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Affected components

2
Voice, North AmericaCARRIER NETWORK - Voice, North America

Twilio in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

126

Days with an incident

48

Median duration

6 h 32 min

This incident

92% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 6 h 32 min
90 days agoToday

Other Twilio incidents

All incidents

Twilio·SMS Delivery Receipt Failures from Twilio to Claro Costa Rica

Twilio SMS delivery receipts fail for Claro network subscribers in Costa Rica. This affects SMS in Latin America and the carrier network for SMS in Latin America. Twilio is investigating the problem.

Degraded

Twilio·SMS Delivery Delays and Failures from Twilio to Brisanet Servicos De Telecomunicacoes SA Brazil

Twilio SMS delivery to Brisanet network subscribers in Brazil has delays and failures. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio reports a recovery in SMS delivery and monitors service stability.

Degraded

Twilio·Email Delivery Delays to Microsoft-Hosted Inboxes

Twilio reports delayed email delivery to some inboxes hosted by Microsoft. Other inbox providers are not affected. Twilio has identified the issue and states that messages to these inboxes stay queued longer than usual. No mail loss has occurred.

Degraded

Twilio·SMS Delivery Receipt Delays from Twilio to Claro Colombia

Twilio SMS delivery receipts to Claro network subscribers in Colombia did not work. The SMS and Carrier Network SMS components in Latin America were degraded. Twilio reports that the incident is resolved. The outage lasted 5 hours and 34 minutes.

Resolved

Twilio·Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers

Twilio reports silent and one-way audio on voice calls from network subscribers in Colombia to a subset of Twilio Phone Numbers. The affected components are Voice, Latin America and CARRIER NETWORK - Voice, Latin America. Twilio has identified the cause and is working to resolve the issue.

Degraded

Follow Twilio

Your coding agent knows when Twilio is down, and tells you when a failure is theirs, not yours. You can also get Twilio incidents in a feed reader or in Slack.

Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "twilio" and tell me if Twilio has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.live/feed.xml?providers=twilio
Slack
/feed subscribe https://outages.live/feed.xml?providers=twilio

FAQ

Go from tracking outages to fixing production issues with Polylane.

Try Polylane