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SMS Delivery Failures from Twilio to Turkcell Turkey

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Twilio SMS delivery to Turkcell network subscribers in Turkey failed. This affected SMS in Europe and the Carrier Network for SMS in Europe. Twilio reports that the incident is resolved. The outage lasted about 3 hours and 55 minutes.

State

Resolved

Started

Lasted

3 h 55 min

Worst impact

Degraded

Timeline

7 updates
12:5513:5314:5215:5116:49
DegradedUpdate postedTimes in UTC

Investigating

5 min 2%

Identified

1 h 42 min 43%

Monitoring

2 h 8 min 54%

Updates

Times in UTC

As posted by Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.

Monitoring

We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Affected components

2
SMS, EuropeCARRIER NETWORK - SMS, Europe

Twilio in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

107

Days with an incident

47

Median duration

7 h 20 min

This incident

47% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 7 h 20 min
90 days agoToday

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Follow Twilio

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "twilio" and tell me if Twilio has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.live/feed.xml?providers=twilio
Slack
/feed subscribe https://outages.live/feed.xml?providers=twilio

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