RateQueue Host Down Did Not Recover
Twilio SMS message delivery is degraded and messages are delayed. Twilio reports that the cause is identified and mitigated, and the root cause investigation continues.
State
Identified
Started
1 h ago
2026-11-03 02:14 UTC
Ongoing for
1 h 18 min
Worst impact
Degraded
Timeline
2 updatesInvestigating
37 min 48%
Identified
40 min 52%
Updates
Times in UTCAs posted by Twilio
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available
We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
64
Days with an incident
39
Median duration
6 h 32 min
This incident
80% shorter than the median
Other Twilio incidents
All incidentsTwilio·SMS Delivery Delays from Twilio to Lycamobile United Kingdom
Twilio reports SMS delivery delays from Twilio to Lycamobile subscribers in the United Kingdom. The affected components are SMS, Europe and CARRIER NETWORK - SMS, Europe. Twilio identified the cause and is working to resolve the issue.
Twilio·Voice Call Audio Delays
Voice calls from network subscribers to Twilio phone numbers have audio delays and high packet loss. The affected components are Voice and CARRIER NETWORK Voice in North America, Latin America, APAC, Europe, and the Middle East and Africa. Twilio reports a recovery and monitors service stability.
Twilio·Media Streams Audio Delays
Twilio Media Streams US1 had audio delays in the US1 region. Twilio reports that the incident is resolved. The outage lasted 67 minutes.
Twilio·SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico
Twilio SMS delivery delays and failures affect messages to Claro network subscribers in Puerto Rico. The SMS and Carrier Network SMS components for Latin America are degraded. Twilio has identified the cause and work is in progress to resolve the issue.
Twilio·SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico
Twilio reports delays in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio observed a recovery and now monitors service stability.
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