Email Template Editor Issues
Twilio SendGrid Marketing Campaigns had degraded email template editing. HTML entities changed to spaces, links changed, and template content did not render correctly after save or preview. Twilio resolved the issue. The outage lasted 1 hour and 44 minutes.
State
Resolved
Started
Lasted
1 h 44 min
Worst impact
Degraded
Timeline
4 updatesInvestigating
16 min 16%
Identified
30 min 29%
Monitoring
58 min 56%
Updates
Times in UTCAs posted by Twilio
Issue resolved
Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.
We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
1Twilio in the last 90 days
Full historyIncidents in 90 days
106
Days with an incident
47
Median duration
7 h 30 min
This incident
77% shorter than the median
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