[RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification
OVHcloud reports that some management operations, such as password changes and account deletions, did not work on EmailPro, Hosted Exchange, Private Exchange and MX Plan in the RBX, GRA and SBG datacenters. OVHcloud says the incident is resolved. It lasted 1 hour and 41 minutes.
State
Resolved
Started
Lasted
41 min
Worst impact
Notice
Timeline
2 updatesInvestigating
41 min 100%
Updates
Times in UTCAs posted by OVHcloud
We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved. Please find the details of this incident below : Start time : 12/11/2026 09:00 UTC End time : 12/11/2026 10:41 UTC Impacted Service(s) : Some management operations, such as password changes and account deletions, were temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services. Customers Impact : Customers were temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.
We are currently experiencing an incident affecting our Collaborative Solutions offering, which is causing temporary availability issues in the RBX, GRA and SBG datacenters. Please find the details of this incident below : Start time : 12/11/2026 09:00 UTC Impacted Service(s) : Some management operations, such as password changes and account deletions, are temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services. Customers Impact : Customers are temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
5OVHcloud in the last 90 days
Full historyIncidents in 90 days
258
Days with an incident
90
Median duration
1 h 41 min
This incident
60% shorter than the median
Other OVHcloud incidents
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OVHcloud reports that some Dedicated Servers in racks RBX0841A05A and RBX0841A05B in the RBX region are unavailable. OVHcloud identified a cooling system issue. All servers in rack RBX0841A05B and many servers in rack RBX0841A05A now work.
OVHcloud·[GRA3][Dedicated Servers] - Rack GRA0326A03B incident notification
OVHcloud reports that the public network did not work in rack GRA0326A03B in the GRA region. This affected Dedicated Servers. The incident is resolved. It lasted from 10:37 UTC to 14:35 UTC.
OVHcloud·[Global][Databases & Data Analytics] - API incident notification
OVHcloud reports that the API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch had slowness and errors in BHS, DE, GRA, EU-WEST-PAR, EU-SOUTH-MIL, AP-SOUTH-MUM, RBX, SBG, SGP, UK and WAW. OVHcloud resolved the incident. The incident lasted 53 minutes, from 09:15 UTC to 10:08 UTC on 12 November 2026.
OVHcloud·[RBX3][Dedicated Servers] - Rack 43N06 incident notification
OVHcloud reports that some Dedicated Servers in rack 43N06 in the RBX region were unavailable. OVHcloud identified an electrical equipment issue. OVHcloud resolved the incident, which lasted about 74 minutes.
OVHcloud·[GRA3][Dedicated Servers] - Rack GRA0326A03B incident notification
OVHcloud Dedicated Servers on rack GRA0326A03B in the GRA region had a partial outage. Some servers were temporarily unavailable. OVHcloud identified a cooling system issue. OVHcloud resolved the incident. The incident lasted about 2 hours and 24 minutes.
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