[WAW1][Backbone] - Backbone Incident Notification

We are pleased to inform you that the incident affecting our Backbone offering has been resolved. The providers have made the necessary repairs to correct the fibre cuts. Our teams restored impacted services around 22/09/2026 at 17:09 UTC. The service returned to normal on 22/09/2026 at 23:50 UTC. Start time : 22/09/2026 13:07 UTC End time : 22/09/2026 23:50 UTC Root Cause : This incident is caused by multiple provider fiber cut. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Since 16:45 UTC, the actions taken have improved the situation. Our teams are continuing to work with the providers to fully restore all services. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Following the fiber outage affecting several providers, our teams are currently reconfiguring the network to optimize connectivity in the WAW region. Impacted Service(s) : Increased latency on our backbone infrastructure. Customers Impact : Customers may experience increased latency and intermittent packet loss. Root Cause : This incident is caused by multiple provider fiber cut. Ongoing Actions : The providers responsible for the issue are working to restore the fiber cut and our teams are actively optimizing our connectivity to restore the loss of services as quickly as possible.

We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Customers a still temporary affected by a Backbone incident in WAW1. Impacted Service(s) : Increased latency on our backbone infrastructure. Customers Impact : Customers may experience increased latency and intermittent packet loss. Root Cause : This incident is caused by multiple provider fiber cut. Ongoing Actions : Our teams are actively working with providers to restore the remaining services as quickly as possible.

We are currently investigating an incident affecting our Backbone offering, which is causing temporary functionality issue in WAW1 Here are some supplementary details : Start time : 22/09/2026 13:07 UTC Impacted Service(s) : Increased latency on our backbone infrastructure. Customers Impact : Customers may experience increased latency and intermittent packet loss. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.