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Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren

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Vonage API reports SMS delivery problems for domestic brands to the Indonesia networks PT XL Axiata Tbk and Smartfren. The affected components are SMS APAC and Global Connectivity - SMS APAC. Vonage API is investigating the issue with its carrier partners.

State

Investigating

Started

Ongoing for

28 min

Worst impact

Degraded

Timeline

1 update
04:3904:4604:5305:0005:07
DegradedUpdate postedTimes in UTC

Investigating

28 min 100%

Updates

Times in UTC

As posted by Vonage API

Investigating

We are currently observing SMS delivery degradation towards Indonesia network XL Axiata and Smartfren. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Affected components

2
SMS APACGlobal Connectivity - SMS APAC

Vonage API in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

71

Days with an incident

48

Median duration

3 h 53 min

This incident

88% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

35 days
median 3 h 53 min
90 days agoToday

Other Vonage API incidents

All incidents

Vonage API·Indonesia SMS - Delivery degradation affecting XLSmart

SMS delivery is degraded for Vonage API customers in Indonesia on the XLSmart network. This affects the SMS APAC and Global Connectivity - SMS APAC components. Vonage reports that the incident is under investigation.

Degraded

Vonage API·France SMS - Delivery Degradation towards Bouygues Telecom

SMS delivery to France Bouygues Telecom does not work. The problem affects SMS Europe and Global Connectivity - SMS Europe. Vonage API reports that the incident is resolved. The incident lasted 11 hours and 52 minutes.

Resolved

Vonage API·Philippines SMS - Delivery Degradation towards Globe Telecom

Vonage API reports degraded SMS delivery to Globe Telecom in the Philippines. The SMS APAC and Global Connectivity - SMS APAC components are affected. Vonage API resolved the incident, which lasted about 14 hours and 41 minutes.

Resolved

Vonage API·DE and CR SMS - Delivery degradation affecting a subset of LVNs towards Germany and Costa Rica networks

SMS delivery is degraded for some LVNs to Germany and Costa Rica networks. This affects SMS Europe, SMS Latin America, and their Global Connectivity components. Vonage reports that the incident is resolved. It lasted about 23 hours.

Resolved

Vonage API·USA SMS- Delivery degradation affecting SMS 10DLC/SC traffic towards multiple operators

Vonage API reports delivery degradation for SMS 10DLC and Short Code traffic from and towards USA networks. This affects SMS North America and Global Connectivity - SMS North America. Vonage API resolved the incident after 25 hours and 30 minutes.

Resolved

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "vonage" and tell me if Vonage API has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

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Slack
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