Customer Support - Ticketing System
Sinch reports a major outage in its Customer Support ticketing system. Email parsing into the ticketing system does not work, and this affects Customer Support and Dashboard.sinch.com - Customer Support. Sinch identified the issue and states that it ties to a larger ongoing issue with Microsoft services. As a workaround, raise tickets via the portal at support.sinch.com.
State
Identified
Started
Ongoing for
33 min
Worst impact
Major outage
Timeline
4 updatesInvestigating
25 min 74%
Identified
9 min 26%
Updates
Times in UTCAs posted by Sinch
The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
We are currently experiencing an issue with parsing emails into our ticketing system. Impact: Customers may experience delayed or missing responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
We are currently experiencing an issue with parsing emails into our ticketing system. Impact: Customers may experience delayed or missing responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Affected components
2Sinch in the last 90 days
Full historyIncidents in 90 days
62
Days with an incident
41
Median duration
2 h 59 min
This incident
81% shorter than the median
Other Sinch incidents
All incidents
Sinch·Delivery Issue SMS Verfication China - China Mobile
Sinch reports a delivery issue for SMS Verification in China on the China Mobile network. The affected components are SMS Verification and Verification - SMS Verification. Sinch is investigating the issue.
Sinch·Delivery Issue - United States - AT&T
Sinch reported a delivery issue for SMS Verification and SMS - US - 10DLC, and for External Connectivity - SMS - US - 10DLC, in the United States on the AT&T network. The impact was failed, delayed, or missing MT messages and delivery receipts. Sinch resolved the incident, which lasted about 3 hours and 41 minutes.
Sinch·Minor Service Outage
Sinch reported a minor service outage on several SMS and MMS components. The affected components include MM4 and MM7 (MMS 365), SMS 365 Operator RoW, International SMS 365, and US SMS and MMS services for Toll Free and 10DLC. Sinch states that the outage is resolved. It lasted 45 minutes.
Sinch·Partial System Outage
Sinch reports a partial outage that affects SMS and MMS Toll Free and 10DLC services in the US, SMS Toll Free in Canada, and the Campaign Registry status for the US. Sinch resolved the outage after 15 minutes.
Sinch·Service Degradation - Customer Dashboard
Sinch reports degradation of Login and Sign up on Dashboard.sinch.com. The incident is resolved and lasted 72 minutes.
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Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "sinch" and tell me if Sinch has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
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