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AdyenIncident ·

Increased timeouts and refusal rate for a subset of Pix refunds

NoticeOfficial update
0

Pix refunds show increased timeouts and refusals for a subset of transactions. The problem affects Payment methods and issuers. Adyen identified the cause and the fix is in progress.

State

Identified

Started

Ongoing for

2 h 21 min

Worst impact

Notice

Timeline

1 update
13:2414:0014:3515:1015:45
NoticeUpdate postedTimes in UTC

Identified

2 h 21 min 100%

Updates

Times in UTC

As posted by Adyen

Identified

We have identified a technical issue starting at 13:45 CET on November 12, 2026, resulting in increased timeouts and refusals for a subset of Pix refunds. Our engineering teams have been engaged and are working to resolve this issue. We will provide an update as soon as we have more information.

Affected components

1
Payment methods and issuers

Adyen in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

22

Days with an incident

12

Median duration

3 h 40 min

This incident

36% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

6 days
median 3 h 40 min
90 days agoToday

Other Adyen incidents

All incidents

Adyen·Diners Europe is experiencing higher error rates

Diners Europe payments on the Payment methods and issuers component had higher error rates. Adyen resolved the incident. The outage lasted about 3 hours and 8 minutes.

Resolved

Adyen·GCash Philippines is experiencing offer conversion issues

GCash Philippines offer conversion does not work. The issue affects the Payment methods and issuers component. Adyen reports that the issue is resolved. It lasted about 17 hours and 47 minutes.

Resolved

Adyen·Delay in processing of modifications

Adyen reports a delay in the processing of modifications, such as refunds, captures and cancellations, in the Payments component. Adyen identified the issue and resolved it. The outage lasted 39 minutes.

Resolved

Adyen·Settlement delay for a subset of SEPA Direct Debit transactions

Adyen reports a settlement delay for a subset of SEPA Direct Debit transactions. The delay affects SEPA Direct Debit transactions processed between November 7 and 9, 2026. Adyen reports that the incident is resolved, and it lasted about 30 hours.

Resolved

Adyen·JSC CB PRIVATBANK is experiencing higher refusal rates

Adyen reports higher refusal rates for JSC CB PRIVATBANK payments. Payment methods and issuers are affected. Adyen identified the issue outside its platform. The incident is resolved. The outage lasted 4 hours and 1 minute.

Resolved

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

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