Service Degradation Affecting Zoom Phone Calls in China Region
Zoom Phone inbound and outbound calls do not work correctly for numbers with the 86216043 prefix in Shanghai, China. Zoom reports the status as identified. Zoom works with its carrier on a fix.
State
Identified
Started
Ongoing for
1 h 3 min
Worst impact
Degraded
Timeline
2 updatesIdentified
1 h 3 min 100%
Updates
Times in UTCAs posted by Zoom
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China. Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have the 86216043 prefix in Shanghai China. Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Affected components
2Zoom in the last 90 days
Full historyIncidents in 90 days
57
Days with an incident
48
Median duration
1 h 17 min
This incident
17% shorter than the median
Other Zoom incidents
All incidentsZoom·Service Degradation Affecting Microsoft Integrations due to an underlying vendor issue.
Zoom Microsoft Integrations are degraded. The affected components include Zoom Scheduler, Microsoft OneDrive for Organizations, and calendar plug-ins and add-ins. Zoom has identified the cause as an underlying vendor issue and continues to work with that vendor on a resolution.
Zoom·Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
Zoom outbound SMS messages did not work for a subset of users in the US region. The incident affected SMS/MMS inbound and outbound services, SMS meeting invites, Zoom Meetings SMS, Zoom Phone North America, and Zoom CX North America. Zoom reports that the incident is resolved and that it lasted about 2 hours and 24 minutes.
Zoom·Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region.
Zoom Conference Room Connector services do not work for some users in the AMS region. Zoom reports that the incident is resolved. The outage lasted about 2 hours and 35 minutes.
Zoom·Service Degradation Affecting a subset of users with ZVA and ZoomMate
On November 9, 2026 , between 23:08 - 23:50 UTC, a subset of users may have experienced issues with ZVA and ZoomMate. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom·Service Degradation Affecting Zoom Inbound SMS Service in the AU region
Zoom inbound SMS does not work in the AU region. Zoom Phone and Zoom CX SMS components are affected. Outbound SMS stays operational. Zoom reports that the incident is resolved. It lasted about 60 minutes.
Follow Zoom
Your coding agent knows when Zoom is down, and tells you when a failure is theirs, not yours. You can also get Zoom incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "zoom" and tell me if Zoom has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.live/feed.xml?providers=zoom/feed subscribe https://outages.live/feed.xml?providers=zoomFAQ
Go from tracking outages to fixing production issues with Polylane.
Try Polylane