Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
Outbound SMS messages do not work for some users in the US region. This affects SMS/MMS inbound and outbound components, SMS meeting invites, Zoom Phone North America, and Zoom CX North America. Zoom identified the problem and continues to work on a fix with its underlying carrier. Inbound SMS stays operational.
State
Identified
Started
Ongoing for
1 h 27 min
Worst impact
Degraded
Timeline
3 updatesIdentified
1 h 27 min 100%
Updates
Times in UTCAs posted by Zoom
We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.
We are continuing to work on a fix for this issue.
We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Affected components
5Zoom in the last 90 days
Full historyIncidents in 90 days
55
Days with an incident
47
Median duration
1 h 9 min
This incident
1.3× the median
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Zoom·Service Degradation Affecting Zoom Inbound SMS Service in the AU region
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Zoom·Service Degradation Affecting Zoom Mail, Calendar and Scheduler.
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Zoom·Service Degradation Affecting Outbound MMS Services in the US region
Zoom reports that outbound MMS services did not work for some users in the US region. The affected components are SMS/MMS (Inbound/Outbound) and Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound). Zoom reports that the incident is resolved, and it lasted about 7 hours and 51 minutes.
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Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "zoom" and tell me if Zoom has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.live/feed.xml?providers=zoom/feed subscribe https://outages.live/feed.xml?providers=zoomFAQ
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