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ShopifyIncident ·

Shopify Sidekick is unavailable

ResolvedOfficial update
0

Shopify Sidekick was unavailable. The issue affected the Admin and Support components. Shopify reports that the issue is resolved. It lasted 22 minutes.

State

Resolved

Started

Lasted

22 min

Worst impact

Degraded

Timeline

2 updates
23:0123:0723:1223:1823:23
DegradedUpdate postedTimes in UTC

Investigating

22 min 100%

Updates

Times in UTC

As posted by Shopify

Resolved

Between 22:00 – 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Investigating

Shopify Sidekick AI agent is currently unavailable, affecting Help Center and Admin requests. We are actively investigating the issue and will provide updates on recovery.

Affected components

2
AdminSupport

Shopify in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

3

Days with an incident

3

Median duration

38 min

This incident

41% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

42 min
median 38 min
90 days agoToday

Other Shopify incidents

All incidents

Shopify·Some merchants encountering error messages within their admins or on checkout pages

Shopify merchants had intermittent errors in the Admin, Checkout, Storefront, and Point of Sale. Shopify says the issue is resolved. It lasted about 27 minutes, from 00:38 to 01:05 UTC.

Resolved

Shopify·Some merchants encountering error messages within their admins

Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Resolved

Follow Shopify

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "shopify" and tell me if Shopify has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.live/feed.xml?providers=shopify
Slack
/feed subscribe https://outages.live/feed.xml?providers=shopify

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