Elevated error rates with Brex Cards and U.S. business Mastercards
OpenAI reports payment declines on some U.S. business Mastercards, including some Brex cards. This can stop automatic recharges and one-time API credit purchases. OpenAI identified the problem and works with its payment partners. OpenAI recommends that affected users add a card from a different issuer before the next payment.
State
Identified
Started
Ongoing for
45 min
Worst impact
Notice
Timeline
2 updatesIdentified
45 min 100%
Updates
Times in UTCAs posted by OpenAI
Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
**Investigating** — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
OpenAI in the last 90 days
Full historyIncidents in 90 days
28
Days with an incident
20
Median duration
2 h 4 min
This incident
64% shorter than the median
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Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
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