Data Irregularities in US Region
Data irregularities affected the Browser Agent, Mobile Agent, and their data ingest paths in the US region. Some customers had delays in queries, charts, and dashboards, and delayed or missing alert notifications. New Relic reports that the issue is resolved. It lasted 23 minutes.
State
Resolved
Started
3 h ago
2026-11-02 13:43 UTC
Lasted
23 min
until 2026-11-02 14:06 UTC
Worst impact
Partial outage
Timeline
4 updatesInvestigating
23 min 100%
Updates
Times in UTCAs posted by New Relic
Between 13:09 and 13:58 UTC on November 2nd, we experienced an issue in the US region where some customers may have experienced a delay in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. The issue is now resolved and our services are operating as expected.
We are investigating an issue where some customers in the US region may experience a delay in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Our engineering teams are engaged and are actively working to resolved the issue.
We are continuing to investigate this issue.
We are investigating an issue where some customers in the US region may experience a delay in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Our engineering teams are engaged and are actively working to resolved the issue.
Affected components
4New Relic in the last 90 days
Full historyIncidents in 90 days
7
Days with an incident
4
Median duration
23 min
This incident
About the median
Other New Relic incidents
All incidentsNew Relic·Synthetics Ping Monitor Processing Delays in Multiple Regions
New Relic reported processing delays for Synthetic ping monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3. Some ping monitors ran late or did not run. Synthetics Europe components showed the impact. New Relic reports the incident resolved. It lasted about 106 minutes.
New Relic·Next-Gen Entity Platform Issues
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
New Relic·Data Irregularities for US region
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
New Relic·New Relic UI errors
Between 01:10 UTC and 03:33 UTC on September 25th, some customers in the US, EU, and JP regions may have experienced intermittent UI errors while navigating the New Relic UI. Data ingest and alert notifications were not impacted. We have resolved this issue and impacted services have returned to normal operations.
New Relic·Salesforce Service Disruption
All in-app services have returned to normal operations. Please reach out to New Relic support for assistance with any issues.
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