Data Irregularities for EU Region
Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
The latest update from New Relic.
State
Resolved
Started
47 d ago
2026-09-16 00:14 UTC
Lasted
1 min
until 2026-09-16 00:14 UTC
Worst impact
Notice
Timeline
1 updateResolved
1 min 100%
Updates
Times in UTCAs posted by New Relic
Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Affected components
22New Relic in the last 90 days
Full historyIncidents in 90 days
5
Days with an incident
3
Median duration
7 min
This incident
100% shorter than the median
Other New Relic incidents
All incidentsNew Relic·Next-Gen Entity Platform Issues
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
New Relic·Data Irregularities for US region
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
New Relic·New Relic UI errors
Between 01:10 UTC and 03:33 UTC on September 25th, some customers in the US, EU, and JP regions may have experienced intermittent UI errors while navigating the New Relic UI. Data ingest and alert notifications were not impacted. We have resolved this issue and impacted services have returned to normal operations.
New Relic·Salesforce Service Disruption
All in-app services have returned to normal operations. Please reach out to New Relic support for assistance with any issues.
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