Mux Data Missing Some EU Views
Mux Data is missing some views in the EU. This issue affects the Mux Data - Data Collection component. Mux is investigating.
State
Investigating
Started
Ongoing for
52 min
Worst impact
Partial outage
Timeline
2 updatesInvestigating
52 min 100%
Updates
Times in UTCAs posted by Mux
We are seeing roughly half of all collected views from the EU are missing, and have been missing for several months. Realtime metrics and alerting are unaffected. We are continuing to investigate.
We are investigating a missing views issue affecting customers collection in the EU.
Affected components
1Mux in the last 90 days
Full historyIncidents in 90 days
11
Days with an incident
12
Median duration
1 h 14 min
This incident
29% shorter than the median
Other Mux incidents
All incidentsMux·RTMP and SRT live streams disconnects
Mux Video - Live had RTMP and SRT live stream disconnects. Mux reported the incident as resolved. The incident lasted about 159 minutes.
Mux·RTMP and SRT live streams disconnection
Mux Video - Live had a partial outage. A small number of RTMP and SRT live streams disconnected. Mux reports that the incident is resolved. It lasted about 70 minutes.
Mux·Delays in some video processing tasks
Mux reports delays in some background video processing tasks for Mux Video - VOD. Video playback, live streaming, and new uploads are not affected. Mux resolved the incident after 77 minutes.
Mux·Elevated Mux Video Errors
This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
Mux·Mux Data Collection Latency
This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.
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