RTMP and SRT live streams disconnects
Mux reports that RTMP and SRT live streams disconnect on Mux Video - Live. Mux has identified the issue and tested a fix. Mux is rolling out the fix to production.
State
Identified
Started
Ongoing for
1 h 59 min
Worst impact
Degraded
Timeline
4 updatesIdentified
1 h 59 min 100%
Updates
Times in UTCAs posted by Mux
We have tested a fix for this issue and are working on rolling it out to production.
We have tested a fix for this issue and working on rolling it out to production.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Affected components
1Mux in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
11
Median duration
1 h 10 min
This incident
1.7× the median
Other Mux incidents
All incidentsMux·RTMP and SRT live streams disconnection
Mux Video - Live had a partial outage. A small number of RTMP and SRT live streams disconnected. Mux reports that the incident is resolved. It lasted about 70 minutes.
Mux·Delays in some video processing tasks
Mux reports delays in some background video processing tasks for Mux Video - VOD. Video playback, live streaming, and new uploads are not affected. Mux resolved the incident after 77 minutes.
Mux·Elevated Mux Video Errors
This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
Mux·Mux Data Collection Latency
This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.
Mux·Degraded VOD playback
This incident has been resolved.
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Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
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3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
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