IRM Access Issues for a Small Group of Users
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
The latest update from Grafana Cloud.
State
Resolved
Started
41 d ago
2026-09-22 14:57 UTC
Lasted
20 h 10 min
until 2026-09-23 11:07 UTC
Worst impact
Partial outage
Timeline
5 updatesInvestigating
58 min 5%
Identified
1 h 24 min 7%
Monitoring
17 h 48 min 88%
Updates
Times in UTCAs posted by Grafana Cloud
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
The fix has been deployed to the majority of deployments. We continue to monitor progress.
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
The issue has been identified, and we are working on a fix.
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
Affected components
1Grafana Cloud in the last 90 days
Full historyIncidents in 90 days
45
Days with an incident
37
Median duration
2 h 53 min
This incident
7.0× the median
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