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BigCommerceIncident ·

Some products are not searchable in Storefront

ResolvedOfficial update
0

BigCommerce storefront search did not work correctly in some cases. Search results missed products and showed unexpected in-stock filtering. BigCommerce reports that the incident is resolved. The outage lasted 1 hour and 52 minutes.

State

Resolved

Started

Lasted

1 h 52 min

Worst impact

Notice

Timeline

3 updates
18:4119:0919:3620:0420:32
NoticeUpdate postedTimes in UTC

Investigating

34 min 31%

Identified

1 h 17 min 69%

Updates

Times in UTC

As posted by BigCommerce

Resolved

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

Identified

The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

Investigating

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.

Affected components

1
Storefront

BigCommerce in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

36

Days with an incident

31

Median duration

1 h 20 min

This incident

1.4× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

43 h 18 min
median 1 h 20 min
90 days agoToday

Other BigCommerce incidents

All incidents

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This incident has been resolved.

Resolved

BigCommerce·Degraded search availability across the platform

This incident has been resolved. All services are operational.

Resolved

BigCommerce·Bolt payments are currently failing

This incident has been resolved.

Resolved

BigCommerce·Some Android shoppers on headless storefronts may be unable to reach checkout

This incident has been resolved.

Resolved

BigCommerce·Search availability reduced and latency increased

This incident has been resolved.

Resolved

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "bigcommerce" and tell me if BigCommerce has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
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Slack
/feed subscribe https://outages.live/feed.xml?providers=bigcommerce

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