Elevated Response Times for Australia-hosted stores
This incident has been resolved.
The latest update from BigCommerce.
State
Resolved
Started
81 d ago
2026-08-13 10:01 UTC
Lasted
30 min
until 2026-08-13 10:31 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
16 min 54%
Identified
7 min 23%
Monitoring
7 min 22%
Updates
Times in UTCAs posted by BigCommerce
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
Affected components
2BigCommerce in the last 90 days
Full historyIncidents in 90 days
36
Days with an incident
30
Median duration
1 h 20 min
This incident
62% shorter than the median
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