Email Systems Widespread Outage
Akamai email systems have a degraded service. This issue affects Email and the Customer Service, Documentation and Community Email components. Akamai reports that its teams are investigating this issue with a vendor. As a workaround, Akamai gives Global Support phone numbers on www.akamai.com and +1-617-444-4699.
State
Investigating
Started
Ongoing for
59 min
Worst impact
Degraded
Timeline
3 updatesInvestigating
59 min 100%
Updates
Times in UTCAs posted by Akamai
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001esRIKCA2. We will provide an update as progress is made.
We are investigating an emerging issue with our email systems related to the Microsoft Outlook outage. We are actively working with our vendor and will provide another update within the next 30 minutes. In the meantime please reference the Global Support phone numbers on www.akamai.com or +1-617-444-4699 for assistance instead of the regular email request. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
We are investigating an emerging issue with our email systems related to the Microsoft Outlook outage. We are actively investigating the issue and will provide another update within the next 30 minutes. In the meantime please reference the Global Support phone numbers on www.akamai.com or +1-617-444-4699 for assistance instead of the regular email request. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Affected components
2Akamai in the last 90 days
Full historyIncidents in 90 days
30
Days with an incident
63
Median duration
22 h 26 min
This incident
96% shorter than the median
Other Akamai incidents
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We became aware of an issue with Property Manager related to activating properties with errors indicating "cloudlet policy not found or not valid" blocking some property activations. The issue lasted between approximately 15:30 UTC on November 3, 2026 and 17:15 UTC on November 3, 2026. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Akamai·Customer Security Advisory: CVE-2026-98432
The Akamai Customer Community is not available. This affects the Akamai Customer Community component and customer service, documentation, and community services. Akamai reports that the issue is resolved. The outage lasted from 30 October 2026 to 9 November 2026, about 10 days.
Akamai·Performance Degradation for Customers in Mumbai and Chennai
Akamai reports performance degradation for customers in Mumbai and Chennai. The affected components are Edge Delivery and Content Delivery - Edge Delivery. Akamai confirms that the issue is resolved.
Akamai·Enterprise Application Access (EAA) Connector Issues
We can confirm that the issue was mitigated at 08:30 UTC on 27 October 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Akamai·Edge Delivery issues between Indonesia and Singapore
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