Freshservice - Webhook delivery disruption
Freshservice webhook triggers are now delivering to Zapier again following a fix deployed by Freshservice. We’ve confirmed incoming webhook activity has resumed and are continuing to monitor volumes. If you experience ongoing issues, contact Support by clicking above or go to: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help") Thank you for your patience.
The latest update from Zapier.
State
Resolved
Started
Lasted
6 days
Worst impact
Notice
Timeline
5 updatesInvestigating
6 days 100%
Updates
Times in UTCAs posted by Zapier
Freshservice webhook triggers are now delivering to Zapier again following a fix deployed by Freshservice. We’ve confirmed incoming webhook activity has resumed and are continuing to monitor volumes. If you experience ongoing issues, contact Support by clicking above or go to: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help") Thank you for your patience.
The Freshservice disruption is still under investigation. The Freshservice team has confirmed the issue and is working to implement a fix. We’ll provide the next update once we know more. If you’re experiencing this issue, please reach out to our Support team: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")
We’re still investigating the disruption with Freshdesk. If you are experiencing issues related to this, please reach out here: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")
We are still investigating the disruption with Freshservice and have touched base with their team to continue digging into this. We will continue to share further information as it becomes available. We appreciate your patience while our team works on this.
Customers using Freshservice webhook triggers may not receive new updates in their Zaps. We are investigating the disruption with Freshservice and will share further information as it becomes available.
Zapier in the last 90 days
Full historyIncidents in 90 days
25
Days with an incident
36
Median duration
3 h 2 min
This incident
48× the median
Other Zapier incidents
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We have tested the page post-fix and the issue is resolved. Users visiting the "Chat with Sales" page ( ) should now be able to see the chat session. This incident is now considered resolved. If you don't see the chat, we recommend clearing your browser cache and cookies, then trying the page again. If you continue to have issues with the page, reach out to our support team at [zapier.com/app/get-help](http://zapier.com/app/get-help).
Zapier·Discord integration issues
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Zapier·Connection errors affecting Salesforce Pardot Zaps
This issue originated in an upstream incident with Salesforce's Pardot service, which caused some Pardot connections to fail when refreshing authentication. Salesforce has remediated their side, but affected connections need to be reconnected. We've deployed a fix on our side so that affected connections now show as expired. To restore your connection, reconnect your Salesforce Pardot account in Zapier. Some Zaps may have been delayed or held, and we're checking that they resume after reconnecting. If your Zaps are still failing after reconnecting, or you need help, please contact our support team: [ https://zapier.com/app/get-help](https://zapier.com/app/get-help " https://zapier.com/app/get-help")
Zapier·Security updates in progress for third-party software components
We have not identified any customer impact or evidence of exploitation. We have completed the priority security updates and mitigations, and are closing this incident. Remaining lower-risk updates, including updates managed by our providers, will continue as follow-up work. No action is needed on your part.
Zapier·Assessment of recently reported PHP vulnerabilities
Our investigation into the reported PHP vulnerabilities is complete. We found no impact on Zapier services or customer data. This advisory is now closed. **Security FAQ: PHP Vulnerabilities (CVE-2026-109618 and CVE-2026-109619)** > **1. What is this issue?** > Two vulnerabilities were disclosed in PHP, an open-source programming language. Both can lead to remote code execution under certain conditions. They affect PHP 8.2 before 8.2.35, 8.3 before 8.3.36, 8.4 before 8.4.27, and 8.5 before 8.5.12. > > **2. Is Zapier affected?** > Our investigation is complete, and we found no impact on Zapier services or customer data. > > **3. Has customer data been affected?** > No. Our investigation found no impact to customer data. > > **4. Does this affect the Zapier WordPress integration for example?** > The Zapier WordPress plugin itself is not vulnerable. WordPress sites run on PHP, though, so site owners should make sure their PHP version is patched (see question 1 for the affected versions). >
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