Reports of form notification emails not being delivered to customers in the US
Webflow form notification emails were not delivered to customers in the US. The Email Notifications component was affected. Webflow reports that the issue is resolved. The outage lasted about 60 minutes. Form submissions were not affected and could still be reviewed in the Forms tab in Site settings.
State
Resolved
Started
Lasted
1 h
Worst impact
Partial outage
Timeline
3 updatesIdentified
32 min 53%
Monitoring
28 min 47%
Updates
Times in UTCAs posted by Webflow
Form notification emails for customers in the US were delayed between approximately 14:01 and 17:15 UTC due to an issue with an upstream provider. Form submissions were not affected and could still be reviewed in the Forms tab in Site settings. We're no longer seeing customer impact related to this issue.
We're no longer seeing active customer impact related to form notification emails not being delivered to customers in the US. Our team is continuing to monitor the situation closely and will share another update shortly.
We've identified that form notification emails not being delivered to customers in the US are the result of issues with an upstream provider. Form submissions can still be reviewed in the Forms tab in Site settings. We're working in collaboration with the provider on a resolution and will share an update as soon as we have more information.
Affected components
1Webflow in the last 90 days
Full historyIncidents in 90 days
9
Days with an incident
10
Median duration
1 h 57 min
This incident
49% shorter than the median
Other Webflow incidents
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Webflow·[MONITORING] Reports of issues accessing the Dashboard for some customers
Some Webflow customers could not access the Dashboard. Webflow reports that this incident is resolved. The issue lasted from about 01:05 to 01:33 UTC.
Webflow·[RESOLVED] Increased publishing times for some customers
Following continued monitoring, we’ve confirmed that the issue affecting publishing times has been resolved and there is no current customer impact. We appreciate your patience while our team worked to resolve this issue.
Webflow·[RESOLVED] Reports of form submission notification emails not being delivered for some customers
This incident is now resolved. Form submission notification emails were impacted between 00:46 UTC on September 21 and 15:33 UTC on September 22. New form submissions are now triggering notification emails as expected. During this time, form submissions continued to be received and saved as expected, and webhook delivery was unaffected. Notification emails that were not delivered during the affected timeframe will not be delivered retroactively. Affected customers can review submissions from this timeframe via: - the Forms tab in Site settings - the data_forms MCP tool - the Form Submissions API endpoints We appreciate your patience while we worked with our upstream provider to resolve this issue.
Webflow·[RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces
This incident has been resolved. Thank you for your patience while we worked on this issue.
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