Degraded Service: Insights API and Boards Inaccessible
Vapi reports degraded service on the Insights API and the boards in the Vapi Dashboard. Vapi identified the cause and developed a fix. Vapi disabled creating, editing, and running reporting insights while it rolls out the fix, and expects full insights functionality to return tomorrow afternoon (PT).
State
Degraded
Started
Ongoing for
4 h 26 min
Worst impact
Degraded
Timeline
3 updatesDegraded
4 h 26 min 100%
Updates
Times in UTCAs posted by Vapi
We’ve temporarily disabled creating, editing and running reporting insights while we roll out a fix. Your existing insights and their data are safe. Calls, assistants and the rest of the API are not affected. We expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.
We have identified the cause of the issue and have developed a fix. We are testing that change before re-deploying and will provide an update shortly.
The /insights endpoints is currently experiencing an issue. This will impact any customer that use this endpoint to pull data through insights or use boards to visualize. Calls and structured outputs are not impacted. We are investigating the root cause.
Affected components
1Vapi in the last 90 days
Full historyIncidents in 90 days
9
Days with an incident
11
Median duration
23 min
This incident
12× the median
Other Vapi incidents
All incidentsVapi·Dashboard is unavailable
The issue is resolved and all services have returned to normal.
Vapi·docs.vapi.ai is unavailable
The issue has been resolved upstream and documentation is available once again, we'll continue monitoring to ensure stability.
Vapi·Degraded performance: SIP BYO trunk creation
BYO SIP registration has been re-enabled during scheduled maintenanc and we were able to successfully place outbound calls
Vapi·SIP Server downtime
There will be reactive maintenance on SIP outbound dialing infrastructure, US region Status: Scheduled What is affected: Our SIP infrastructure provider will upgrade the web server/API that controls outbound dialing, as part of remediating the root cause of today's incident. Inbound calls are not affected. When: Tuesday, October 6, 21:00–21:15 PT (04:00–04:15 UTC, Oct 7) What to expect: This work is not expected to be customer-impacting or noticeable. Outbound calls may briefly stall during the window; any impact should last less than 10 minutes. Action needed: None
Vapi·outbound SIP calls are failing
The issue has been resolved and calls are completing as expected.
Follow Vapi
Your coding agent knows when Vapi is down, and tells you when a failure is theirs, not yours. You can also get Vapi incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "vapi" and tell me if Vapi has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.live/feed.xml?providers=vapi/feed subscribe https://outages.live/feed.xml?providers=vapiFAQ
Go from tracking outages to fixing production issues with Polylane.
Try Polylane