Telnyx’s Support AI Assistant (TAIA) — Service interruption
Telnyx's Support AI Assistant does not work through the chat or email widget. Customers saw error responses between 14:15 and 15:00 UTC on November 3, 2026. Telnyx reports that the problem is resolved.
State
Resolved
Started
Lasted
1 min
Worst impact
Notice
Timeline
2 updatesInvestigating
1 min 100%
Updates
Times in UTCAs posted by Telnyx
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. This issue has been resolved.
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. This issue has been resolved.
Telnyx in the last 90 days
Full historyIncidents in 90 days
29
Days with an incident
20
Median duration
2 h 34 min
This incident
99% shorter than the median
Other Telnyx incidents
All incidents
Telnyx·10DLC Traffic Towards Tier 1 Carriers Delayed
10DLC message traffic to Tier 1 carriers AT&T, T-Mobile, and Verizon is delayed. Telnyx reports that the cause is identified: high traffic volume and network constraints at the carriers. Messages still process, but more delays are possible.
Telnyx·Data Connectivity Issues IMSI1
Telnyx reports a partial outage that affects data connectivity for some Telnyx Wireless SIMs. Impacted devices cannot start a new data session, or they lose data service intermittently. Telnyx is investigating the issue with an upstream network partner.
Telnyx·Messaging Webhook Latency
Telnyx reports latency on messaging webhooks. Messaging delivery is not affected. Telnyx is investigating the issue.
Telnyx·Outage of some public API endpoints on Nov 2
Some Telnyx public API endpoints did not work on Nov 2. The problem was mainly around user authentication. No calls or messages were affected. Telnyx identified the cause and put a fix in place. The incident is resolved. It lasted about 16 minutes.
Telnyx·Messaging API Latency
Telnyx reported latency in webhook delivery for delivery receipts on the Messaging API. Message sending was not affected. Telnyx implemented a fix, monitored the results, and then resolved the incident. The incident lasted about 9 hours and 50 minutes.
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Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "telnyx" and tell me if Telnyx has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.live/feed.xml?providers=telnyx/feed subscribe https://outages.live/feed.xml?providers=telnyxFAQ
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