Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers
On October 31, 2026, from 5AM to 8AM PT, customers may have experienced an issue with some inbound calls to Twilio Brazil numbers having no audio, and some calls also dropping. The impact was linked to a carrier fiber cut and a fallback route that could not handle the traffic load. The issue has been resolved and Voice is operating normally.
The latest update from SendGrid.
State
Resolved
Started
2 h ago
2026-11-02 20:55 UTC
Lasted
1 min
until 2026-11-02 20:55 UTC
Worst impact
Notice
Timeline
1 updateResolved
1 min 100%
Updates
Times in UTCAs posted by SendGrid
On October 31, 2026, from 5AM to 8AM PT, customers may have experienced an issue with some inbound calls to Twilio Brazil numbers having no audio, and some calls also dropping. The impact was linked to a carrier fiber cut and a fallback route that could not handle the traffic load. The issue has been resolved and Voice is operating normally.
Affected components
2SendGrid in the last 90 days
Full historyIncidents in 90 days
59
Days with an incident
38
Median duration
6 h 53 min
This incident
100% shorter than the median
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