[Support] Delays in ticket processing
Scaleway reports delays in ticket processing for the Excellence and Miscellaneous - Excellence components. The processing of ongoing tickets may take longer than usual. Scaleway has identified the problem and teams work to restore normal service.
State
Identified
Started
7 d ago
2026-10-26 08:54 UTC
Ongoing for
7 days
Worst impact
Degraded
Timeline
1 updateIdentified
7 days 100%
Updates
Times in UTCAs posted by Scaleway
En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.
Affected components
2Scaleway in the last 90 days
Full historyIncidents in 90 days
51
Days with an incident
28
Median duration
16 h 45 min
This incident
9.6× the median
Other Scaleway incidents
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October 28, 2026 – 16:14 to 16:27 UTC Approximately 20% of Serverless Containers requests in nl-ams returned HTTP 503 errors, and some active client connections may have been interrupted.
Scaleway·[fr-par-1] Latencies spikes during the day following capacity increase in one of block storage cluster
Scaleway reports latency spikes on Block Storage, Databases, and Instances in the fr-par-1 region. Scaleway identified the problem and applies a fix rack by rack. Data moves slowly to limit more latency, and the work continues through the weekend.
Scaleway·[fr-par] [Serverless SQL DB] All SQL databases are unavailable
This incident has been resolved.
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