Issues with WhatsApp notifications
PagerDuty WhatsApp notifications have issues in the US and EU regions. Some customers cannot acknowledge or resolve incidents by replying on WhatsApp, and they may see duplicate WhatsApp notifications. PagerDuty is investigating. As a fallback, customers receive an SMS notification and can respond by SMS.
State
Investigating
Started
Ongoing for
1 h 5 min
Worst impact
Partial outage
Timeline
4 updatesInvestigating
1 h 5 min 100%
Updates
Times in UTCAs posted by PagerDuty
We are continuing to investigate an incident where some PagerDuty customers in all service regions have trouble responding to WhatsApp incident notifications. As a fallback, customers receive an SMS notification and can respond to incidents by SMS. Event ingestion and other incident notification...
We are continuing to investigate an incident where some PagerDuty customers in all service regions are experiencing issues with responding to WhatsApp incident notifications. We will provide further updates within 30 minutes.
We are investigating an incident where some PagerDuty customers in all service regions are experiencing issues with responding to WhatsApp incident notifications. Impacted customers may see duplicate WhatsApp notifications and an inability to acknowledge or resolve incidents by replying on...
We are investigating an incident where some PagerDuty customers in all service regions are experiencing issues with responding to WhatsApp incident notifications. Impacted customers may see duplicate WhatsApp notifications and an inability to acknowledge or resolve incidents by replying on...
Affected components
2PagerDuty in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
9
Median duration
34 min
This incident
1.9× the median
Other PagerDuty incidents
All incidentsPagerDuty·Issue Resolved - Delays Across the PagerDuty Platform
We have resolved an incident where all PagerDuty customers in the US service region experienced issues with delays in incident notifications. Event ingestion was not affected. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to support@pagerduty.com if...
PagerDuty·Issue Resolved - Delays Across the PagerDuty Platform
We have resolved an incident where all PagerDuty customers in the US service region experienced issues with delays across the PagerDuty platform. Event ingestion was not affected. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to support@pagerduty.com...
PagerDuty·Issue Resolved - Delayed escalation of incidents and responder request invitations
We have identified and resolved an incident where PagerDuty customers in the US Service Region were experiencing issues with escalation of incidents and responder requests. The incident is now resolved, and there is no ongoing impact to customers. Event ingestion and incident notification...
PagerDuty·Event Processing, Notification, and Platform Functionality Issues
We have resolved an incident where PagerDuty customers in the US service region may have experienced delayed event ingestion and notifications. Performance has recovered across impacted services, including incident creation, alert attachments, web UI, Ops Console, email fan-out, and incident...
PagerDuty·Issue Identified - Incident Workflows experiencing delays
We have resolved an incident where customers in all Service Regions were experiencing issues with Incident Workflows. Impacted customers may have seen delays with a run Javascript action in Incident Workflows that could have caused delays with workflow related notifications. Event ingestion and...
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