Issues with Recording on Loom Chrome Extension
Loom reports that recording did not work for some customers who use the Loom Chrome Extension. The issue is resolved. It lasted from 5:20AM to 3:45PM UTC on November 1, 2026. Videos recorded during this time may appear in the library but are not playable, and Loom cannot recover them. To record again, use extension version 5.5.121.
State
Resolved
Started
419 d ago
2025-09-08 21:46 UTC
Ongoing for
419 days
Worst impact
Notice
Timeline
1 updateResolved
419 days 100%
Updates
Times in UTCAs posted by Loom
From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.
Loom in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
90
Median duration
Not enough data
This incident
Not comparable
Other Loom incidents
All incidentsLoom·Multiple Atlassian services are experiencing issues
Loom reports that Recording, Viewing, Authentication, and Loom AI had degraded performance for some customers who use Atlassian products. Loom states that the issue is resolved and that the service operates normally for all affected customers. Loom did not give the duration.
Loom·Degraded performance of Loom app
Loom reports degraded performance in Recording, Viewing, Authentication, and Loom AI. Loom identified the root cause and resolved the issue. The affected services operate normally again.
Loom·Confluence, Jira Mobile and Forge users may experience authentication issues
Loom reports that authentication issues affected Recording, Viewing, Authentication, and Loom AI. Loom states that the root cause was identified and the issue is resolved. The impacted services operate normally now. Loom continues to monitor the services.
Loom·Some Loom users experiencing no audio when viewing recordings
Loom reports that some users cannot hear audio when they view recordings. The components affected are Recording, Viewing, Authentication, and Loom AI. Loom says the incident is resolved and the fix rollout is complete.
Loom·Loom performance degraded
Loom reported degraded performance for Recording, Viewing, Authentication, and Loom AI. Loom says the incident is resolved after about 9 hours and 45 minutes. Loom also says some videos recorded during the incident stayed in an uploading state and are not recoverable.
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