Some Loom users experiencing no audio when viewing recordings
Loom reports that some users cannot hear audio when they view recordings. The components affected are Recording, Viewing, Authentication, and Loom AI. Loom says the incident is resolved and the fix rollout is complete.
State
Resolved
Started
347 d ago
2025-11-19 22:32 UTC
Ongoing for
347 days
Worst impact
Partial outage
Timeline
1 updateResolved
347 days 100%
Updates
Times in UTCAs posted by Loom
The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.
Affected components
4Loom in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
90
Median duration
Not enough data
This incident
Not comparable
Other Loom incidents
All incidentsLoom·Multiple Atlassian services are experiencing issues
Loom reports that Recording, Viewing, Authentication, and Loom AI had degraded performance for some customers who use Atlassian products. Loom states that the issue is resolved and that the service operates normally for all affected customers. Loom did not give the duration.
Loom·Degraded performance of Loom app
Loom reports degraded performance in Recording, Viewing, Authentication, and Loom AI. Loom identified the root cause and resolved the issue. The affected services operate normally again.
Loom·Confluence, Jira Mobile and Forge users may experience authentication issues
Loom reports that authentication issues affected Recording, Viewing, Authentication, and Loom AI. Loom states that the root cause was identified and the issue is resolved. The impacted services operate normally now. Loom continues to monitor the services.
Loom·Loom performance degraded
Loom reported degraded performance for Recording, Viewing, Authentication, and Loom AI. Loom says the incident is resolved after about 9 hours and 45 minutes. Loom also says some videos recorded during the incident stayed in an uploading state and are not recoverable.
Loom·Atlassian Cloud Services impacted
Loom reports that Recording, Viewing, Authentication, and Loom AI do not work. Loom reports that the incident is resolved.
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