Front mobile SSO login degraded
Front mobile SSO login did not work on the latest version of the mobile app. Front reported the incident as resolved. The outage lasted about 4 hours and 22 minutes.
State
Resolved
Started
Lasted
4 h 22 min
Worst impact
Partial outage
Timeline
3 updatesInvestigating
3 h 41 min 84%
Monitoring
41 min 16%
Updates
Times in UTCAs posted by Front
Front has submitted new app versions to both app stores and is awaiting their review. We anticipate the latest fixed version will be available in a matter of days. In the meantime, see above for possible workarounds.
Front has released a fixed version of the mobile apps for both platforms, but it takes a few days to get through the stores' verification processes. We have also made the new versions available through the beta program: https://community.front.com/mobile-users-54/welcome-to-the-new-mobile-users-group-917 iOS users can also downgrade to the previous release version, 5.88.0. The app should be fully approved in the next 5 business days.
Front is investigating reports of errors during SSO login on the latest version of the mobile app. We are currently looking at workarounds. Some users have been able to downgrade to the previous mobile app version to regain access.
Front in the last 90 days
Full historyIncidents in 90 days
9
Days with an incident
9
Median duration
1 h 26 min
This incident
3.1× the median
Other Front incidents
All incidents
Front·[us-west-1] High API latency currently causing delays
Front reported high API latency in the us-west-1 region. The App, Real time events, and API and integrations components had degraded performance. Front reported the incident resolved after 86 minutes.

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This incident has been resolved.

Front·[smtp] Problems with outbound sending on custom SMTP channels
This incident has been resolved.

Front·[us-west-2] Elevated API error rates may cause delays
The upstream issues causing delays in our system have been resolved.

Front·[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]
This incident has been resolved.
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