Dropbox reported "Elevated Latency on help.dropbox.com" on its status page at 2026-11-12 22:20 UTC. Dropbox reported elevated latency on help.dropbox.com. The Dropbox website was slow to load. Dropbox resolved the incident after 13 minutes.

Dropbox lists these components: Website.

When did the incident start and end?

It started at 2026-11-12 22:20 UTC and ended at 2026-11-12 22:33 UTC. It lasted 13 min.

How do I get alerts for Dropbox?

Subscribe to the Dropbox live feed over RSS or in Slack, or add the outages.live MCP server to your coding agent.

Where does this information come from?

From the official status page of Dropbox. outages.live reads it every few minutes and keeps every update. A language model writes the summary from those updates.

DropboxIncident ·

Elevated Latency on help.dropbox.com

ResolvedOfficial update

Dropbox reported elevated latency on help.dropbox.com. The Dropbox website was slow to load. Dropbox resolved the incident after 13 minutes.

State

Resolved

Started

Lasted

13 min

Worst impact

Degraded

Timeline

2 updates

22:2022:2322:2722:3022:33

DegradedUpdate postedTimes in UTC

Investigating

13 min 100%

Updates

Times in UTC

As posted by Dropbox

Resolved

This incident has been resolved.

Investigating

We’re investigating an issue affecting help.dropbox.com. Customers may experience slower-than-usual page loads and search results when accessing Help Center content and self-service support resources. Our teams are working to determine the cause and scope of the performance degradation. We’ll provide another update as more information becomes available.

Affected components

Website

Dropbox in the last 90 days

Full history

90 days agoToday

Incidents in 90 days

Days with an incident

Median duration

1 h 55 min

This incident

89% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

11 h 47 min

median 1 h 55 min

90 days agoToday

Other Dropbox incidents

All incidents

Dropbox·Some customers are unable to access certain website routes and features.

This incident has been resolved.

Resolved

Dropbox·Customer support via telephone may be unavailable for some users

This incident has been resolved.

Resolved

Dropbox·Some Dropbox Protect features are not working correctly

This incident has been resolved.

Resolved

Dropbox·Dropbox is not working as expected for some users

This incident has been resolved.

Resolved

Follow Dropbox

Your coding agent knows when Dropbox is down, and tells you when a failure is theirs, not yours. You can also get Dropbox incidents in a feed reader or in Slack.

Prompt

Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "dropbox" and tell me if Dropbox has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS

https://outages.live/feed.xml?providers=dropbox

Slack

/feed subscribe https://outages.live/feed.xml?providers=dropbox

FAQ

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