Email Delivery delays to Microsoft inboxes
Email delivery delays affect messages sent through Braze to Microsoft inboxes. This includes outlook.com, hotmail.com, live.com, and Microsoft 365 business domains. Braze reports the status as identified. Braze services continue to operate fully. Affected messages continue to be retried.
State
Identified
Started
Ongoing for
55 min
Worst impact
Notice
Timeline
3 updatesIdentified
52 min 95%
Resolved
3 min 5%
Updates
Times in UTCAs posted by Braze
Microsoft is currently experiencing a global outage affecting the email services it provides to its customers. This is impacting the delivery of emails sent through Braze to recipients whose mailboxes are hosted by Microsoft, including outlook.com, hotmail.com, live.com addresses, as well as business domains that use Microsoft 365. Delivery to these recipients is delayed and, as of today, 13 November 2026, affected messages continue to be retried. Braze services continue to fully operational at this time.
Microsoft is currently experiencing a global outage affecting the email services it provides to its customers. This is impacting the delivery of emails sent through Braze to recipients whose mailboxes are hosted by Microsoft, including outlook.com, hotmail.com, live.com addresses, as well as business domains that use Microsoft 365. Delivery to these recipients is delayed and, as of today, 13 November 2026, affected messages continue to be retried. Braze services continue to fully operational at this time.
Affected components
2Braze in the last 90 days
Full historyIncidents in 90 days
4
Days with an incident
3
Median duration
2 h 25 min
This incident
62% shorter than the median
Other Braze incidents
All incidents
Braze·Braze Support Services Outage
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.
Braze·Dashboard Latency and Errors on US07
This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is now fully resolved. We apologize for any impact.
Braze·Latency and Errors on US07
The Dashboard has continue to remain stable and the issue is now resolved.
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Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "braze" and tell me if Braze has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
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