Elevated purchasing errors on claude.ai
Anthropic reports errors on purchases, plan upgrades and cancellations on claude.ai. The issue is resolved. It lasted about 89 minutes. Delayed plan changes and payments are applied. Anthropic says customers do not need to pay again.
State
Resolved
Started
Lasted
1 h 29 min
Worst impact
Partial outage
Timeline
3 updatesInvestigating
18 min 20%
Monitoring
1 h 11 min 80%
Updates
Times in UTCAs posted by Anthropic
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.
Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.
We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.
Affected components
1Anthropic in the last 90 days
Full historyIncidents in 90 days
48
Days with an incident
41
Median duration
1 h 8 min
This incident
1.3× the median
Other Anthropic incidents
All incidentsAnthropic·Elevated errors on claude.ai, the Claude API, and Claude Code
On 13 November 2026, Anthropic reported elevated errors on claude.ai, the Claude API, Claude Code and Claude Cowork. Anthropic later reported normal error levels on claude.ai and the Claude API, and is monitoring. The incident lasted 2 hours and 30 minutes and is resolved.
Anthropic·Elevated errors on claude.ai, Claude Code, and platform.claude.com
Anthropic reported elevated errors on claude.ai, Claude Code, platform.claude.com, and Claude Cowork. Anthropic later confirmed the issue is resolved. The outage lasted about 120 minutes.
Anthropic·Elevated errors affecting the Microsoft 365 connector
Anthropic reports that mail, calendar and search tools in the Microsoft 365 connector failed, and Claude for Outlook was also affected. The incident is resolved. It lasted from 16:03 UTC on November 12 to 16:40 UTC on November 13, 2026.
Anthropic·Elevated errors on Fable 52 and Mythos 52
Overloaded errors on Fable 5.2 and Mythos 5.2 for four minutes. Incident has been mitigated.
Anthropic·Degraded performance for Claude Fable 5.1
Claude Fable 5.1 had degraded performance. The issue affected claude.ai, the Claude API, Claude Code, and Claude Cowork. Anthropic reports that the incident is resolved.
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Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.live/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "anthropic" and tell me if Anthropic has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
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