# Zoom: Service Degradation Affecting a subset of users with ZVA and ZoomMate

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-10 01:08 UTC
- Resolved: 2026-11-10 01:08 UTC (lasted 1 min)
- Components: Zoom Virtual Agent, ZoomMate, Zoom Virtual Agent - Global - Zoom Virtual Agent
- Official update: https://stspg.io/psnrrqd2wgz2

## Updates from Zoom

### resolved, 2026-11-10 01:08 UTC

On November 9, 2026 , between 23:08 - 23:50 UTC, a subset of users may have experienced issues with ZVA and ZoomMate. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.