# Zoom: Service Degradation Affecting Zoom Inbound SMS Service in the AU region

> Zoom inbound SMS does not work in the AU region. Zoom Phone and Zoom CX SMS components are affected. Outbound SMS stays operational. Zoom reports that the incident is resolved. It lasted about 60 minutes.

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 00:07 UTC
- Resolved: 2026-11-09 01:08 UTC (lasted 1 h)
- Components: SMS/MMS (Inbound/Outbound), SMS (Inbound/Outbound), Zoom Phone - AUSTRALIA - SMS/MMS (Inbound/Outbound), Zoom CX - AUSTRALIA - SMS (Inbound/Outbound)
- Official update: https://stspg.io/kvsn81c4blyx

## Updates from Zoom

### resolved, 2026-11-09 01:08 UTC

This incident has been resolved.

### monitoring, 2026-11-09 00:57 UTC

The service degradation affecting Zoom Inbound SMS Service in the AU region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### identified, 2026-11-09 00:45 UTC

We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

### investigating, 2026-11-09 00:09 UTC

We are currently investigating a service degradation affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.