# Zoom: Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region.

> Zoom Conference Room Connector services do not work for some users in the AMS region. Zoom reports that the incident is resolved. The outage lasted about 2 hours and 35 minutes.

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-10 20:25 UTC
- Resolved: 2026-11-10 23:00 UTC (lasted 2 h 35 min)
- Components: Zoom Conference Room Connector, Zoom Meetings - Zoom Conference Room Connector
- Official update: https://stspg.io/g78vk6sd3w42

## Updates from Zoom

### resolved, 2026-11-10 23:00 UTC

This incident has been resolved.

### monitoring, 2026-11-10 22:39 UTC

The service degradation affecting a subset of users with Conference Room Connector Services Endpoints in the AMS region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### identified, 2026-11-10 21:18 UTC

We have successfully identified the root cause affecting Conference Room Connector Services Endpoints in the AMS region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

### investigating, 2026-11-10 20:27 UTC

We are currently investigating a service degradation for a subset of users affecting Conference Room Connector Services Endpoints in the AMS region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.