# Zoom: Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-28 14:31 UTC
- Resolved: 2026-10-29 07:06 UTC (lasted 16 h 36 min)
- Components: Zoom Quality Management
- Official update: https://stspg.io/3wdnhf87gqwg

## Updates from Zoom

### resolved, 2026-10-29 07:06 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-10-29 03:19 UTC

The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### identified, 2026-10-29 02:58 UTC

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

### identified, 2026-10-28 20:33 UTC

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

### identified, 2026-10-28 14:31 UTC

We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.