# Zoom: Zoom Contact Center Update: November 14, 2026 (No Operational Impact)

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Maintenance
- State: scheduled
- Worst impact: Maintenance
- Started: 2026-11-14 01:00 UTC
- Components: Zoom Contact Center, Zoom CX - Global - Zoom Contact Center
- Official update: https://stspg.io/xsc89jgv8g0j

## Updates from Zoom

### scheduled, 2026-11-10 17:30 UTC

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes transfer and release controls that vary based on engagement type in Smart Embed. There is no operational impact. All services will be available during this scheduled update.