# Zoom: Service Degradation Affected Sandbox Creation in ZoomMate

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-14 09:39 UTC
- Resolved: 2026-10-14 09:44 UTC (lasted 5 min)
- Components: ZoomMate
- Official update: https://stspg.io/7j0d2jvn7hx6

## Updates from Zoom

### resolved, 2026-10-14 09:44 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-10-14 09:39 UTC

On 10/14/2026, Between 05:35 UTC to 06:16 UTC, the users may have experienced issue with creating sandbox in ZoomMate. This incident has been resolved and the affected services have been restored.