# Zoom: Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-03 13:42 UTC
- Resolved: 2026-09-03 14:00 UTC (lasted 18 min)
- Components: Zoom Phone, Zoom Contact Center, Zoom Phone - NORTH AMERICA - Zoom Phone, Zoom CX - NORTH AMERICA - Zoom Contact Center
- Official update: https://stspg.io/yhcywgp2hss5

## Updates from Zoom

### resolved, 2026-09-03 14:00 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-09-03 13:42 UTC

On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.