# Zoom: Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-07 03:30 UTC
- Resolved: 2026-10-07 03:42 UTC (lasted 12 min)
- Components: Zoom Contact Center, Zoom CX - Global - Zoom Contact Center
- Official update: https://stspg.io/cy3fcgjhf9g1

## Updates from Zoom

### resolved, 2026-10-07 03:42 UTC

This incident has been resolved and the affected services have been restored.

### monitoring, 2026-10-07 03:30 UTC

On 10/07/2026, Between 2:32 UTC to 2:44 UTC, A subset of users may have experienced issues with inbound and outbound calls for Zoom Contact Center. This incident has been resolved and the affected services have been restored.