# Zoom: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

> Outbound SMS messages do not work for some users in the US region. This affects SMS/MMS inbound and outbound components, SMS meeting invites, Zoom Phone North America, and Zoom CX North America. Zoom identified the problem and continues to work on a fix with its underlying carrier. Inbound SMS stays operational.

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-12 02:21 UTC
- Components: SMS/MMS (Inbound/Outbound), SMS (Send meeting invite via SMS), Zoom Meetings - SMS (Send meeting invite via SMS), Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound), Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)
- Official update: https://stspg.io/4p9rlpt9fv4v

## Updates from Zoom

### identified, 2026-11-12 03:27 UTC

We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.

### identified, 2026-11-12 02:42 UTC

We are continuing to work on a fix for this issue.

### identified, 2026-11-12 02:27 UTC

We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.