# Zoom: Service Degradation Affecting Outbound MMS Services in the US region

> Zoom outbound MMS does not work for some users in the US region. The affected components are SMS/MMS (Inbound/Outbound) and Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound). Zoom identified an issue with its underlying carrier and works with the carrier partner to resolve it.

- Provider: [Zoom](https://outages.live/zoom.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-03 17:18 UTC
- Components: SMS/MMS (Inbound/Outbound), Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)
- Official update: https://stspg.io/d46nxybl90r5

## Updates from Zoom

### identified, 2026-11-03 17:30 UTC

We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

### investigating, 2026-11-03 17:21 UTC

We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.