# Zapier: Delayed or failed template recommendations and template setup

> Zapier reported that template recommendations on the Zapier homepage and template setup did not work for some users. Zapier later stated that the issue is resolved. The incident lasted about 37 minutes.

- Provider: [Zapier](https://outages.live/zapier.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-03 21:03 UTC
- Resolved: 2026-11-03 21:40 UTC (lasted 37 min)
- Official update: https://status.zapier.com

## Updates from Zapier

### resolved, 2026-11-03 21:40 UTC

**Resolved:** The issue affecting homepage template recommendations and template setup has been resolved.

### investigating, 2026-11-03 21:03 UTC

**Investigating:** Since approximately 20:00 UTC, some users have experienced slow loading or errors with template recommendations on the Zapier homepage. We’re also investigating reports that clicking “Try it” on a template may hang or display “Something went wrong while trying to use this template.” Our team is investigating and will share an update as we learn more.